Cancellation & Refund Policy
Desi Toys believes in helping their customers as far as possible and therefore has a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if we have initiated and processed the order.
In case of receipt of damaged or defective items, please report the same to our email id: firstname.lastname@example.org . The request will, however, be entertained once we have checked and determined the same at our end. This should be reported within 48 hours of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to our notice by reporting the same on our email id: email@example.com within 48 hours of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
Once the cancellation/replacement request is Approved after due verification & consideration if any, then the full amount except the courier charges will be refunded to the customer via original method of payment within 7 to 10 working days.
If the customer raises a return request to return the damaged/unsatisfactory product, he/she will have to bear the shipping/courier charges. The return address is,
Desi Toys and Games Pvt Ltd, GB12, Ground Floor, High Street Mall, Kapurbavadi, Thane west, Maharashtra,India- 400607, Phone: 02249749188
If the customer has paid twice for one transaction, the amount of one transaction will be refunded via same source within 7 to 10 working days.